We came to Reno to a different hotel where we had reservations. They had a surprise $125 pet fee that wasn't mentioned online. So we had to scramble to find somewhere to stay. We called The Best Western and were immediately given a pet room at a really economical price for the quality of the room. The pet fee was... more

I was there for a conference and a brand new bracelet, minus the case, was stolen from my room. This was a gift for a friend. When I contacted the front desk, they immediately assumed I had mislaid it, even though I had never taken it out of the case. I was told I had to wait to make a... more

We have stayed at this hotel numerous times when flying out of Reno, and we use their convenient and free park and fly service. This last time, the housekeeping and and maintenance was so miserable we are thinking we will not return. The sheets were DIRTY, and even the clean sheets that housekeeping replaced them with were yellowed and worn.... more

As others have written the hotel is close to the airport and pet friendly. Those are the only positives. After a one night stay, we were surprised to find a double charge when we received our credit card statement. I called the hotel to say that they had made a mistake. Immediately the "manager" said no they had not made... more

We stayed at this hotel for one night on 30th September. Our flight got in late (around 10pm). We used the free phone in the airport to phone the hotel and the shuttle came to get in us in minutes. No problems with check in as place was very quiet. One issue was that as we were late there was... more

We found the staff to be nice, the room was recently remodeled and clean. Heating in the room didn't seem to work well, but I didn't care. The hotel has no gambling and is quiet. I would stay there again when in Reno. more

Desperate for a pet-friendly room in Reno, all this hotel had left was a smoking room and we gratefully took it. The ladies at the front desk were not friendly at all and didn't even make eye contact! They made me sign a weird agreement I've never seen anywhere else stipulating that I would not walk my pet through the... more

Arrived at the Holiday Inn,only to find out that the internet had overbooked their rooms and they sent us to the Airport Plaza ,courtesy of them.We arrived to a poorly lit parking lot and started to think the worst.Once inside ,the lobby area was very well lit and openy and airy.Quick servikce at the desk but was told the wrong... more

After returning home, my son realized that he had left his wallet in the room. When we called the hotel, 3 different people looked for it in the room, but were unable to find it. He was sure that he had left it on the floor. We were greatly relieved the following day to get a call from your employee... more