We were traveling with 3 little kids and were checked into connecting rooms on the 11th floor. We quickly discovered that the floor level window was broken and had been duct-taped shut. I called the front desk and told them about the window and the fact that I had 3 little kids with me and not only were they unable... more

I was stuck at O'Hare and thus was at the hotel less than 12 hours. However, it was a very quiet, comfortable, relaxing stay. The beds are wonderful, the shower excellent, and the staff welcoming and helpful. They have a free airport shuttle that runs every 20 minutes, too. My only complaint was with room service and the in-room bar,... more

I'm a regular starwood platinum guest and have stayed at several Westins. I have usually had good experiences with the chain but not at this property. I was checked in by an emotionless receptionist. She kept a dour face throughout the checkin process - prolonged because someone during the day had change my room type from two double beds to... more

I stay at Westin hotels all over the world, and am a Starwood Platinum Level member. This hotel is convenient to O'Hare with a 5 minute ride. My first time at this hotel. 2 good restaurants a hundred yards away from hotel - both Itlalian. Room was large with plasma television. Usual Heavenly items. Quite hotel. Check in was easy.... more

I booked this hotel through www.SPG.com as I am a SPG member; I booked with "Cash and Points" option, therefore spent 4000 points and $60. It is for this reason that I would say the hotel received even a C- in my opinion; had I paid full-price (at the time about $210), I would have been greatly disappointed with the... more

I have the interesting perspective of staying at two Sheraton properties near O'Hare in the same week. I stayed at the Westin O'Hare and the Sheraton 4 Points in Schiller Park last week. The Sheraton was for a work conference at the location, the Westin was for a getaway at the end of the week with my wife. The National... more

We stayed at the Westin because of a dance convention that was being held there. We ere told one day before our stay that they had rented out the pool. Jennifer the manager told me that they had worked it out with the Marriott nearby so that we could use their pool. They would have a shuttle take the guest... more

I have unfortunately had to stay at this hotel several times because this is where a dance convention is held every year. We have statyed here approximately 4 or 5 times and out of these times ONE time the pool was actually open for us to use. We will be here again this weekend with hundreds of other children that... more

I stayed at the Westin O'Hare because I was stranded in Chicago overnight. I was somewhat wary because of past experience with this hotel. My concerns seemed to be unfounded however as my stay was fine. The shuttle arrived at the airport quickly. The driver was friendly and professional. The check in process was very quick. The room and hotel... more