I stayed here a couple months back during a business trip. This place was awful. It was so old and in a terrible part of town. And the service was terrible. Nobody seemed to know what they were doing. I asked to speak to the woman at the front desk's manager after her poor customer service and he was an... more

Overall, not a bad place to stay. The pool was nice although since it was 115 degrees outside, I only used it after 10pm. Room was clean and the furnshings were up to date. The bar &restaurant area sits above everything on the top floor overlooking everything, so that was kind of cool. Bartender was friendly as was the check... more

We stayed at the Phoenix hotel for 1 night. I am glad it was only for 1 night. The property was o.k. but there were quite a few problems. You judge for yourself. THE BAD: 1)If you don't call early they only give a very limited number of late checkouts and it is only 1 hour more than the regular... more

We stayed at this hotel because of its' location to the airport. Overall the hotel was nice, although the rooms were somewhat out of date. The lobby was very nice, although the only restrooms were located upstairs. The courtyard area was nice in April, when the weather was not extreme. We had problems with both the TV and the internet... more

One night at this Embassy Suite was good enough to write about. Customer service, rooms, breakfast, parking and hotel location were all 100% superb. I arrived on a Sunday evening. Many eateries were closed. The helpful staff directed my group to an excellent Japanese restaurant nearby. The Embassy Suite breakfast was probably most generous I've seen in a while. If... more

The Embassy Suites was exactly what I expected it to be, comfortable and relaxed. Most travelers appeared to be business travelers. Room review: The room was very spacious (all of the rooms are 1 bedroom suites so there is plenty of room). There is a separate living area with tv, bar area and couches. In the bedroom, the sink is... more

I traveled to Phoenix on business in February and stayed at the Embassy Suites Phoenix Airport for two nights. I was very impressed with the big roomy rooms. I've never stayed in an Embassy Suites before, so I don't know if they are all like this, but it had a front room with a bedroom in the back, a nice... more

According the hotel, in the fall season the air conditioning has to be turned off to be ready for winter. Unfortunately the conference participants staying in the hotel were not informed of this fact. The weather was in the 80's during the day and our room was 85+ at night. A few fans were given out but the only window... more

We booked through the 800 number and were told we had the last smoking room available. However, when we arrived at 9am the smoking rooms were gone...hmmm. When the staff realized I would be in my jammies smoking by the pool, a room opened and we moved to it. That is what keeps the hotel from being above average. The... more