A stopping off point for tour groups going about Costa Rica, this hotel is about 15 mins. from the airport. The staff members all were friendly and accommodated any of our needs. The upsides are free airport shuttle from 0500-2300, free happy hour from 1700-1800, free internet service and coffee off the lobby, laundry room (need quarters which reception can... more

The front desk staff was great but the rooms were smoky and ant infested. Room service is by Denny's, and leaves alot to be desired. My children loved the pool/hot tub but that was the only redeeming factor. more

After our rental car had its tire slashed while exiting this parking lot in November 2007, and then being followed to the nearest exit off busy highway to presumably be robbed, we told the hotel management what happened and THEY DIDN’T CARE! This is the robbing-tourist ploy that has been going on for years and they were indifferent and certainly... more

I spent 4 nights (May 29-June 1, 2008) and one night (June 14, 2008). I booked a $80.00 90 minute deep tissue massage ( May 30 mid afternoon) for 7:00 pm the same day. I asked the Spa receptionist whether or not I could charge the massage to my room. She stated that I couldn't ;I would have to pay... more

A good standard hotel 15 mins bus ride from San Jose centre. We were advised by a number of people to stay at this hotel in Irazu rather than the Best Western closer to the city centre and it was good advice. Downtown San Jose didn't feel like a place we wanted to be in the evenings. Amenities at the... more

We stayed at the Best Western Irazu for our first night in Costa Rica, before we began our vacation in earnest. The hotel is American style within an easy and inexpensive cab ride of downtown San Jose. Everything is OK but not spectacular. A lot of tour groups and school groups use this hotel as a starting point so check-in... more

Stayed on arrival for my first 4 days in C.R. while getting dental work in San Jose (a good reason/huge $ savings to visit CR btw), and again upon departing night a week later. Received a good, American quality, 4th floor pool facing room of 3 star+ American equivalence in all ways that included very adequate b'fast at Denny's (attached... more

Wireless internet on the room? It never worked (still you will have to pay for it) Front desk? I prefer to skip this one, if I don't I will be using bad words. Food? Denny's it's all you can get at this hotel. more

I am Ecuadorian and this hotel makes you feel like you are in the USA, which is Ok for me, but an American may want to try local feeling. Regarding accomodations, they were clean but a little old. No complaints though. There are some rooms with a nice pool front veranda and some others with only a window to the... more