We booked thru the Choice hotels website - 4 adults so requested a roll away. No problem until we got there - our room had no roll away but they assured us they'd "send it right up". An hour later - no roll away. I called to again ask for it and 2 towels, since they gave us only 2... more

Choice Hotels should be ashamed of calling this place a Clarion Hotel. More like a Sleep Inn with Towers. Corporate travel had booked two nights at a great low price sure to make my boss happy. I cancelled the second night because it was so bad. Should have turned around and walked out. Room smelled of smoke ( in a... more

This hotel really struggles to be a 2 star establishment - the front desk staff is alternately inattentive and rude, seems reluctant to help resolve problems, and basic services are lacking. The entire facility is operating at the barest minimum standard, and it shows, in the (lack of) cleanliness of the rooms, minimal and very poor choices in the included... more

I stayed at this hotel with friends for a conference since we didnt want to stay at the host hotel (too much commotion) We chose the Clarion as the distance was perfect and the price seemed reasonable... but this hotel was the absolute worst!!! Our room was in the back area of the hotel on the second floor that had... more

We just recently stayed at the Clarion Hotel in Albany New York. We were in Albany for the weekend watching the NCAA hockey tournament. This hotel was perfectly fine and met our needs. I didnt have very high expectations, as we weren't going on a huge relaxing vacation in the caribbean by any means! The hotel is a typical "non-resort"... more

We stayed there only 1 night. Staff was nice. The rooms were a bit dirty, the hotel has seen better days. Breakfast was good. The indoor pool was dirty around the pool and we got locked in there as there was problems with the lock. We had to bang on the door for 10 minutes for someone to let us... more

My family and I stayed at this hotel when we came to drop our son off at SUNY Albany (kids ages - 4,5,14, 18). They all loved it. It was warm enough to use an outdoor pool, but the indoor pool was nice none-the-less. There is also a small outdoor pool portion at this hotel as well (the pool is... more

I was a little hesitant to keep my booking at this hotel after reading other reviews. I did and was pleasantly surprised. The nightly price was very inexpensive so my expectations were quite low. I had to call the hotel for directions because we received incorrect directions from mapquest (beware). The staff was friendly and provided instructions to get us... more

I was terribly dissatisfied with the condition of the room, but moreso with the service, or lack of service, received by the staff. Both my receipt with hotels.com and the Clarion websites stated that check in was at 2pm. I was in Albany for a Funeral that began at 4pm and figured that I would have time to shower and... more