In Mombassa we stayed at the Serena beach hotel. I was really looking forward to this as the Serena chain is supposed to have such a good reputation and the lodges we had stayed in on safari had been such special places. I was very disappointed. The room was not large enough to swing a cat. The village view was... more

This was the last stay of a 3 wk honeymoon and after stays in Borneo, Kuala Lumpur and on safari it had some tough acts to follow. The hotel was nice, decor reasonable and pretty clean and tidy. The staff were friendly and there was a varied selection of food available which was reasonably good but not memorable and many... more

The hotel is located about forty-five minutes by taxi from Mombasa airport, after a one hour flight from Nairobi in our case. The hotel is visually very pleasant inside and out and our first impressions were very positive. However, although I wouldn’t go as far as discouraging people to visit the hotel we did have a few problems and of... more

From the minute we walked into the Serena beach hotel we felt truly special, the staff is so friendly and nothing was ever a problem. Special thanks must go to Samuel the duty manager who made our honeymoon very special. He looked after us and upgraded our room to a fantastic suite, we will never forget his professionalism and kindness;... more

I am so glad to have had a weekend stay at this lovely hotel....it had a very exotic feel to it and the staff were very hospitable. The pool is lovely, but we especially love the ocean...very warm and great to go snorkelling in. If you get a chance to go on the glass-bottom boat/snorkelling excursion, it is well worth... more

Copy of our email sent to the Managing Director back in January after our 7th stay, now counting the days until we can go home to see our family for the festive period 08: Dear Sir, We sincerely hope you don’t mind us writing to you once again? We have returned from just under three wonderful weeks in the company... more

this was the last of the 5 serenas we stayed at during our tour of kenya. we found the rooms to be nicest here of all the hotels. in general i found the hotel to be very beautiful, with pretty architecture and a nice pool. also enjoyed the shaded grass bank leading to the beach. the food was ok, but... more

The Serena Hotels in Kenya are without exception some of the best in the world. The food is very good indeed and the staff are unbelievably friendly all over Kenya. The Serena Beach Hotel is at the top of this class. Everthing you want for a restful holiday is there and all the staff from the managing director to the... more

We stayed here to relax after a Safari holiday. great hotel, very helpful and friendly staff wonderful food especially the buffet nights .It is right on the beach, towels and sun beds galore. If not on full board, try the lunch in the dining room, its great and not too costly either. Avoid the beach salesmen though, stuff is much... more