This is not one of my favorite hotels. Air conditioning is not good in the rooms; had to call maintenance a few times for things but to their credit they did show up fast and except for the front desk service personnel were generally responsive. I stayed in a renovated room; it was decent. Food and beverage is pretty lousy;... more

Don't expect an up to date Sheraton here. It is an older one. Rooms are still ok, nothing special. I was "upgraded" due to my SPG status. I am wondering what normal rooms look like, because mine was nothing special Service is moderate, not on Sheraton standards. Location is great. Breakfast room is enormous large, with busloads of tourists (I... more

Pro: Convenient to the old city, about 1Km to the Jaffa Gate. Very close to a brand new shopping plaza. Hotel staff were extremely polite, helpful and courteous. Cons: The rooms were extremely dated, the built in intercom and radio in the nightstand alone were circa 1965. Two twin beds pushed together in all rooms to create the "king" they... more

Stayed here with my family for three nights, in four different rooms. This hotel is incredibly overrated, and is definitely not a 4 star hotel. First of all, depending on the floor you are on (and I'm not talking about a suite or a non-suite, just a regular room) you get a different standard room. Rooms on the lower floors... more

Wife and I stayed three nghts at the Sheraton Jerusalem Plaza hotel while on an Israel tour with our church. This is a professionally run hotel with great service and very good location in West Jerusalem, within walking distance of the Old City and Ben Yahuda (sp?) street. Good restaurants, big comfortable rooms with nice beds, great lighting inside the... more

Stayed for 5days in March 2008. Rooms were adequate, but housekeeping was poor. Room was dirty, and never cleaned during stay. Bed sheets and towels were changed; no cleaning. Breakfast was good. Staff were unprofessional. Definitely not a 4-star facility. more

Stayed in Jerusalem many times previously stayed at the Inbal and Dan Panorama and Crowne Plaza this was my 1st time staying at the Sheraton. The reason for staying at the Sheraton is it is now the hotel my company wants us to stay at (it used to be Inbal). This hotel is not as great as the Inbal but... more

We stayed here three nights as part of a tour of Israel. I found the public areas of the hotel to be well kept and clean. Staff were courteous and helpful, though some were not as friendly as I would have liked. The room was surprisingly spartan in terms of decor, but the amenities were more than adequate: turn-down service... more

This hotel is well situated to West Jerusalem sites and about a 15 minute walk to the Old City. It is frequented by large groups and the lobby is always buzzing. The hotel's public spaces are attractive, but the rooms are in significant need of updating: tired furniture, carpets and bathrooms at 4 star hotel prices. The hotel staff are... more