We stayed 3 weeks in Vietnam & stayed in 7 hotels & the Orchid was the best by miles. It really is fantastic, ALL the staff without exception were extremely friendly with warm & welcoming smiles when ever they saw you from the doorman to the cleaners. We were welcomed with a drink plus fruit & snacks, flowers on the... more

Spent 3 nights at the hotel. Arrived very early in the morning - offered a drink and a snack. The room we had booked wasn't ready but the manager kindly gave us the use of a room so we could catch up on some sleep. When we went back down to reception we were given an upgrade from a romantic... more

Myself and my sister stayed here for 3 days. The staff went out of their way to be as helpful as possible, which compared to some places we stayed made a big difference. The breakfast was a good buffet, not amazing but perfectly adequate. There were loads of extra touches, i.e. a free drink whenever you sat at the computer,... more

It is everything most travellers had described already, and more. Staff were friendly, with good command of English. Buffett breakfast was included and had good varieties. We even had fresh flowers and fruits in our rooms. We arrived just before the Hue Lanterns Festival, when most of the tour agencies told us that there were no boats available for the... more

Generally I give this hotel an “A” rating despite some disappointing moments - including having to ask for the basics (shampoo) to be restocked in my room; being told that the tea and coffee in the room are only complimentary on the first day (I’ve never heard of complimentary in-room tea/coffee for only one day or your stay!); and I... more

They say it is a 3-star hotel with 5-star service. That is true. The rooms are nice and clean. The staff is fantastic, very kindly and they help you very good. The breakfast is royal with a lot of fresh fruits. more

I found this hotel through tripadvisor, and it's true what's being claimed: great hotel, with bells on top. Just one example: is your requested right room not availbale, no problem, they upgrade you to a higher class one. Really excellent rooms (we had one with a computer in the room) I would assume this one will rank high in all... more

Like the ritz in hanoi- very nicely appointed hotel that is made great by its staff. Chi who works the front desk during the day is one of the best hotel staff i have ever encountered. She goes out of her way to do anything for your tours or onward travels. I believe she knows all the guests names on... more

Enjoyed our stay at the Orchid Hotel , Our room had a dvd player and they offer up to date DVDs in the lobby for free. The staff were excellent, the breakfast buffet was awesome and the room fantastic! I would definitely recommend staying here...! more