This is a generous 2/5 based on location and not much else. The expectations from a five star "institution" hotel is something special but the Willard was a real let down. The location is great, the lobby areas look fantastic but it appears that the hotel is trading on image and not service. Check in was functional without being particulalry... more














Rooms
Value
An amazing honeymoon
Families with teenagers
Families with young children




