Comfortable, relaxing, excellent food and service but the two main Concierges took this hotel to top status; nothing was too much trouble. The hotel has no outside seating area (except over the road by the tennis court) and the bar, although luxurious, lacked atmosphere but these are minor quibbles in the overall five-star picture. more

We stayed at this hotel for New Year, after researching on Tripadvisor and found the service excellent, food on New Years Eve superb and so different from the usual sky scraper, minimalist type hotels you get these days. Concierge very helpful, not only in recommending where to eat but also producing menu's for relevant restaurants. If ever had the opportunity... more

I had the pleasure of staying at the Observatory for a business trip to Sydney. Initially, I asked for one of the nicer chain hotels I am familiar with. Thank goodness, co-workers in Sydney alterted me to The Observatory. The moment I entered the hotel after our 14+ hour flight, I was taken care of attentively yet without any snobbery.... more

My recent stay at The Observatory Hotel was more about the experience than it was about the 5 stars. The service that I received was nothing short of outstanding. From the initial welcome at the front entrance by the valet, to the personalised service at the Galileo restaurant, our stay was the best I have ever experienced. Our waiter for... more

I've stayed everywhere in Sydney (not to name names but literally everywhere) and The Observatory was one of the very few hotels I have yet to try. So when I found out that another high end client was coming in and I had to make another trip up, I decided to give it ago. When I checked it I was... more

Over the past 10 years, I've been lucky enough to travel the world through and through and I always end up coming back to Sydney. Because I'm in love with the city so much, I've had the pleasure to stay in array of different hotels throughout the CBD. My favorite is and forever will be the Hilton however recently I... more

There are some hotels which can be recommended, and then there is the Observatory Sydney. I can not adequately express my thanks to the Observatory for rescuing my Antipodean holiday. On day 8 of a 28 day holiday to NZ and OZ I sustained a badly broken left leg going down a mountain too quickly thanks to a defective (non-existent!)... more

My new wife and I stayed here at the start of our Honeymoon for 4 nights. Overall we found the accommodation, staff, facilities and location to be excellent. Upon an early arrival at the hotel, they were able to allocate us an upgraded room, several hours before our due check-in time. We made use of the spa, restaurant and bar,... more

I'm not sure which was more sad, to see a once loved hotel fall far from its service heights or to have to endure such appalling service. From the moment of check-in where I was allocated a twin room instead or a double / king room to having to wait 45 minutes for two poached eggs it was in all... more