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Best Western Atlantico

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 282 reviews
282 Reviews
5.0 of 5 stars
150
4.0 of 5 stars
99
3.0 of 5 stars
17
2.0 of 5 stars
14
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 408 hotels in Madrid
Description: Modern hotel with traditional decor, located in the commercial center near the Puerta del Sol Square; the staff is multilingual.
  • Address
    Gran Via 38
    Madrid 28013
    Spain
Check Rates: $194 €123 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4.5 of 5 stars Based on 282 traveler reviews
  • What to Expect:
    • 4 based on 117 reviews Rooms
    • 4.5 based on 113 reviews Service
    • 4.5 based on 116 reviews Value
    • 4.5 based on 118 reviews Cleanliness
    • 4 based on 1 review Pool
  • Recommended For:
    • 60% based on 128 reviews Older travelers
    • 50% based on 128 reviews Young singles
    • 40% based on 128 reviews Families with teenagers
    • 40% based on 128 reviews An amazing honeymoon
    • 30% based on 128 reviews Families with young children

Reviews of Best Western Atlantico

( 1-10 of 282 )
Jul 19, 2008
1/1 found this review helpful

This was the first hotel I've booked via this site and it was just terrific. The location, staff, terrace bar, bedroom, bathroom were all outstanding. Our room was quiet, cool and clean. Fabulous. more

4 of 5 stars
Cascais, Portugal
Jul 15, 2008

This is a bright, modern, clean hotel close to the Callao metro station. Our room was spacious and well appointed. It had a clean, modern bathroom, stocked with everything a traveller might need and an iron and ironing-board were also supplied. We didn't experience any disturbance from the traffic outside, but some light sleepers might have problems on very noisy... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations with reference the parkings in the hotel area, please note we have a lot of parkings, then you can choose one with a rate more reasonable. Regarding to the lifts, note we...

4 of 5 stars
Belgium
Jul 13, 2008
1/1 found this review helpful

We were pleasantly surprised by the hotel room, and this was in line with most of the reviews we read on tripadvisor. The room we had on the 6th floor was very clean, and larger than the average room. The bathroom is top, and includes all necessary amenities. We could see on the map that all hotel rooms have a... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations regarding the noise from outside and the inside the hotel. With reference the inside the hotel, next time, please inform the receptionist and he will go to the noisy room to invite...

5 of 5 stars
Connecticut
Jul 10, 2008

My wife and I were in Madrid April 18 - 26, visiting our daughter during her semester in Spain. We chose the hotel based on other parents' recommendations and the reviews on TripAdvisor.com . The hotel is very clean, well-decorated, and surprisingly quiet for its location on Gran Via, near the Callao metro stop. The staff is very accommodating in... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. It is pleasant to read that all your family: wife, daugther, grandmother and yourself had a nice stay in our hotel. Your feedback is very much appreciated and I can assure you that my staff and I use this...

4 of 5 stars
Brooklyn, NY
Jul 10, 2008

The Best Western Atlantico is right on the busiest boulevard in Madrid, Gran Via -- so the location is ideal for nearly anything you want to do. My room, as is usual when traveling solo in Europe, was extremely small with not much of a view. I am giving the hotel an above average rate because the staff was so... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations regarding the size of our rooms, but all our rooms comply with the regulation of the General Tourism Office in Madrid and in this case with the size established by laws. Anyway...

Jul 7, 2008

Well, I was in Madrid for a weekend to do some sightseeing after a work trip so I wanted something reasonable and central. The reviews looked reasonable so i went for the Atlantico, and overall I was not disappointed. The room (double) was small but clean and comfortable. It was a good standard but not exceptional. The deal I had... more

Management response from
madridhola, Assistant Director

Dear Mr / Ms Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations regarding the size of our rooms, but all our rooms comply with the regulation of the General Tourism Office in Madrid and in this case with the size established by...

Jul 4, 2008
0/1 found this review helpful

We have just returned from a three night stay in Madrid to celebrate my husband's birthday. As older travellers we expect to pay and receive good service. The hotel did not disappoint. From the airport, it did require an active brain as we did not fit in with the timings of the shuttle bus, so it was metro with help... more

Management response from
madridhola, Assistant Director

Dear Mr. / Ms. Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see...

5 of 5 stars
Dublin, Ireland
Jul 3, 2008

Spent the last weekend of June at Best Western Atlantico, chosen yet again on the back of Tripadvisor reviews. Superior room was spacious (7mtr x 4.5mtr) and beautifully furnished with replica period pieces. Large bathroom in marble and tile. Good range of toiletries. Room features well reported elsewhere, it would be nit-picking to find fault. Greco-Roman décor throughout hotel common... more

Management response from
madridhola, Assitant Director

Dear Mr. / Ms. Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see...

4 of 5 stars
Merseyside England
Jun 30, 2008
2/2 found this review helpful

Beautiful hotel, well located for all Madrids attractions. We had a superior room on 8th floor, it was spotlessly clean. Electric shutters and double glazing kept out most of the traffic noise. Air conditioning worked well. Didn't take the breakfast as there are plenty of cafes nearby. Used the free shuttle bus from the airport and the bus back to... more

Management response from
madridhola, Assistant Director

Dear Mr. Guest / Ms. Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to...

4 of 5 stars
France
Jun 26, 2008
2/2 found this review helpful

We arrived on saturday for a three-days trip in Madrid. Since this was our first time there, we loved the absolute central location of the Best Western Atlantico hotel: in the city center, near the Palace, a few steps away from other touristic areas, we could not find a better place to stay in Madrid. When we checked in, we... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for not exceeding your expectations with reference the Non Smoking rooms. We have also ashtrays in rooms because some people use them for other purposes. As per Best Western procedures a Non Smoking permanent signe must be...

Reviews of Best Western Atlantico

( 1-10 of 282 )
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Best Western Atlantico Address

Gran Via 38, Madrid 28013, Spain