The hotel really is overrated and overpriced. The room was ‘fine,’ nothing more, nothing less, I had a ‘premium’ room and certainly the prices were certainly ‘premium’ at $400.00 a night. Furniture, although dated was kept clean and dusted, the fixtures and fittings are certainly dated. The carpets were stained, and in the communal hallways the wallpaper was coming away... more

We recently spent two nights at the Westin Palace. The Hotel delivered on what we expected. We wanted a comfortable hotel to catch up on our lost nights sleep after spending the night on a transatlantic flight. Positives: at check in we were offered a room upgrade through the Amex Platinum fine hotels program and we were put in the... more

This was our last stop during our recent Spain tour and we were underwhelmed with our room. The lobby, rotunda restaurant/tea area, and public areas were very nice but the room we had was, quite honestly, inadequate for the price. Old would be the best way to describe everything we found-furniture (broken chair!), bathroom (water damaged trim and doors), stained... more

The Westin Palace, Madrid – The Westin Palace was built at the direction of King Alfonso XIII in 1912. The location is great, near the Prado, Thyssen-Bornemisza Museum, and Neptuno & Cibeles fountains. The rooms had been recently renovated. Our room (311) faced the inner courtyard, so traffic noise was not an issue. The one downside was that the internet... more

We spent three days at the hotel. It is a beautiful hotel and close to everything especially the Prada but the service at the hotel was terrible. Going to either the front desk or the concierge was a challenge each time. No one wanted to help you with anything and they spent more time trying to figure out how not... more

We stayed for a weekend at the Westin Palace with a great offer via our travel agency. Surprinsingly, even though we looked around in numerous interntet travel pages, we found the cheapest rate on the very last moment, the day before. It went down from 370 to 200 euros per night for the same room breakfast included! Lovely location near... more

We stayed at the Westin Palace for three nights in May, and I was very pleased with the level of service and the beautiful rooms. We had a junior suite with a sitting area, the classic Westin Heavenly Bed and a great big bathroom. Everything was extremely well maintained, from the spectacular lobby to the breathtaking stained-glass dome of the... more

Perfectly located opposite the Prado Museum, and less than 5 minutes' walk from the Parque del Buen Retiro (Madrid's Botanic Gardens). Lobby not as dramatic and impressive as I would have expected for such a grand exterior, but I simply loved La Rotonda, where light meals/refreshments can be partaken under an enormous and spectacular stained glass dome. Breakfast spread typical... more

We stayed at the Palace three times during our visit to Spain and found the rooms to be quite different depending on the location. We were on the SPG level twice and were happy with the rooms. The first room on the SPG level was on a courtyard and very quiet with comfortable beds. The next room was upgraded to... more