The hotel is beautiful, the decorations are great. The staff brings you drinks while you check in. My ocean view room was great. The furniture is comfortable. The prices for the drinks (non-alcoholic) in the refrigerator are reasonable. The room comes with a DVD player and you can borrow movies from the hotel's very limited selection for free. I love... more

When I stepped out of the people-carrier taxi I fell; the step was too high for me to exit without assistance, I hurt my foot badly and was limping in strong pain for the entire stay at the hotel. . There is a long flight of carpeted stairs, with a handrail on one side only, leading up to the reception... more

Bel Air Collection Cancun made our birthday (huband and I both have birthday in Feb). stay very special. The open courtyard with billowing curtains made it look and feel so romantic. The room was prepared for a special occasion with red rose pedals spread on the bed with matcing robes and the hand towels shaped like swans in a heart... more

Loved the beach ,lots of towels ,never a problem finding a lounge chair. Staff in the 1 and only restaurant are not very well trained and language barrier was often a problem. Limited menu got very tiresome after a week. Service often slow. Beds were very comfy which was a pleasent surprise.Don't book here if your craving any night life... more

we went to the bel-air last week for spring break. I loved it: the rooms are impeccable, the view is wonderfull, the food and the service are perfect. At the beginning, the service was a little bit slow but it took them 2 days and they fixed everything. If you are looking for a quiet place to stay there is... more

This place was amazing. I swear by Travel Advisor reviews, and after reading the reviews for this hotel, we decided to take the chance. I am so glad we did take the chance! This is truly the best GEM in Cancun. Everything is kept so clean and neat. The place is beautiful! The service is impecable. We are already planning... more

No service. Choice of menu very limited! The buffet is very dissapointing. Dirty and swine. Low healthiness of the places. Your expectation should not be higher than 2 stars. We were part of a group of 24 people who all shared the same opinion. Go anywhere else because in the end, that's what we all did. more

The staff is so laid back - to the point of rudeness. Most requests took DAYS or were never done at all. Food is terrible (including rotten eggs) and the ONE restaurant has ridiculous service. And since there are no restaurants within walking distance, we had to take a cab to go to all our meals, quite an additional expense.... more

Website says boutique and it is not a boutique hotel, service was ok but the lobby as well as the rooms were a litlle dirty. The restaurant is awful, the waiter couldn't tell us about the food, the food was horrible, not gourmet, not nouvelle, not fusion. About the sushi bar, Horrible sushi, they dont know what they're doing, they... more