Staying at the Sheraton really ruined the Cancun trip and not worth the money or the stress: 1) HOT AS HELL! During check-in I noticed it was very humid and hot, asked about the air conditioning. The front desk clerk claimed the air-conditioning works and it's definitely functioning in the hotel room. Of course when I got into the room,... more

The Sheraton property is under major construction. Both the resort and towers have been demolished. It is my understanding that they will build a Westin timeshare a part of the property and rebuild the Sheraton tower as a hotel. The location is probably the best on the strip. Stay tuned. We just got back from Cancun and it looks like... more

After reading the negative reviews, I thought I would share my own. I stayed at the Sheraton for one week in December 2004. It wasn't the Westin, but the rooms were extremely clean, quiet, and had a gorgeous view! The waiter on the beach was quick, and the maid always left more towels/soaps/shampoos than we needed. I'm guessing that the... more

BIG TIP!! Get an Entertainment Card!! They can be purchased online for about $25. and when the discount is applied when making reservations, these and many other hotel rooms in Cancun and other places are 50% of the rack rate. That little, inexpensive card has saved me thousands of $$$. I originally stayed at the Sheraton on my first trip... more

My wife and I stayed at the Sheraton Cancun Resort for nine days, October 7-16 2005. We had very mixed feelings about the Resort. We are Starwood Preferred Guest members, so prehaps we got a little preferential treatment. I have read all the reviews below,and I cannot agree at all with the comments about the staff. We got wonderful service,... more

We've just returned from six nights at the Sheraton in the heart of the hotel district of Cancun, Mexico. The weather was beautiful and the beach was magnificent - two things that Sheraton had absolutely no hand in. They put us up in the towers as the main part of the hotel is being torn down (something they conveniently don't... more

My family and i stayed at the Sheraton Cancun Resort & Towers and it is beautiful. I highly recommend it to all!!! more

I stayed there for my honeymoon in July 2003. it was the greatest experience. The staff and everyone was so great. We stayed in the presidential suite and was treated lovely. I would recommend anyone to stay there. I am actually looking to return and i am looking for prices on the presidential suite. All i can say is that... more

It's taken me a while to get over my vacation in Cancun. I have to say though after my 7 night stay at the Sheraton in Cancun I'm not sure if I could ever stay at one again. From the moment we got there the problems began. Extra fees on arrival which we weren't notified about. Only one restaurant open... more