My family of four just returned last night from 8 days at the Hilton Cancun. We have two small children - ages 3 and 5. Simply put, it was a terrific experience! The hotel was incredibly clean, including our room in the main part of the hotel. We had booked an oceanview room without a balcony, but when we checked... more

The Hilton Cancun is stunning! Great pools, great rooms, and a very friendly staff. I would highly recommend staying in the villas to save some money! It was a great treat to get breakfast, snacks and drinks throughout the day. I would certainly go back and stay there again! more

My fiance took a much needed spring vacation to Cancun in April and we had such a wonderful time at the Hilton Cancun Golf and Spa Resort. The grounds were absolutely beautiful, our room was always super clean and had a beautiful view of the ocean, the staff was friendly and very helpful, and the pools, especially the infiniti pool... more

The Hilton Cancun in August was hot, darn hot. The room was OK, but it needed updating, it looked worn and there was no room safe. It looked like the room had one, but it might have been removed at some time. The lobby was under construction until Aug 23rd, not a big visual deal, but noisy. The pool area... more

Would NOT stay here again. Expensive. Rude. Bad service. Ripoff. 1) Charged us for Mini-bar items we DID NOT use. 2) Toilet seat was too small for toilet. Ew. 3) Housekeeping broke our coffee pot and did not replace it. We had to hunt one down. 4) Lukewarm food and unpleasant service at pricey Mitachi. Lobster bisque would have been... more

Our family of 3 stayed in the Villa, which was very nice. We had great food at all of the restaurants. Mitachi Seaside Grill was outstanding. Had the Seabass. The people working at the hotel were friendly, and hardworking. Very clean. We booked Scuba and Snorkling with Aquaworld, who has several kiosks on the property. My son went parasailing, and... more

We spent one week at the Hilton Cancun in early July. We reserved a garden view villa, arrived at the hotel @ 1:30-2 pm. The bell desk looked up our reservation info, loaded our luggage into a golf cart, and took us to the villa lounge for check-in. Check-in was prompt- no waiting in line- and our room was ready!... more

We stayed at an ocean front villa and the view was beyond amazing. It was truly the most beautiful beach I have ever seen in my life. The saddest part about it is that the beach is not swimmable, so if you are booking exclusively on how swimmable the beach is, don't stay at this hotel. It is like they... more

After flying all night, we arrived at 2:00 and the rooms were not ready until 3:30. We had reserved the deluxe ocean view with balcony and asked to be on one of the top floors. We were told our reservation did not cover this. In all my research these rooms were all the same price. We were on the 3rd... more