My husband and I booked this hotel based upon previously middle of the road reviews. We were looking for a cheap, clean, safe hotel to spend a few days. All we got was cheap! Upon arrival we found that the front desk employees were more involved with the "free" internet than with our needs. They asked if we wanted a... more

wow--it looked good on expedia----oh my--what a mistake---i don't thing that i slept all night--waiting to be mugged or otherwise molested--when we got there the desk guy--had to pull the string on the lightbulb in the hallway to light up our path to the room--and as we were going to room --greeted by a resident-who could have been a double... more

First, the positives: GREAT oceanfront view (be sure to request/insist this or you won't get it), large room (junior suite), ability to cook on outdoor stove (though VERY dated), sizable fridge, AC worked very well. Negatives: it was musty, and though cleaned daily, the standards were rather low: no shine, no clean smell. We asked for blankets, since we were... more

I booked a room based on a recommendation from one of my travel guides. Never again! I booked the room 7 weeks ahead of time and specifically requested a room with ocean views. Needless to say, our room was in the building across the street were asked to come back the next morning to see if our room could be... more

New Years in Puerto Vallarta- what more could one ask. We had previously stayed at the hotel and it fit our needs so we booked another stay. OOPS! The front staff was most unfriendly. The bell man asked after showing us to our room if we would like a tv remote. He went to get one for us but never... more

BEWARE-BEWARE. The website for the Emperador Hotel has a promotion that offers a 4th night free for off season reservations that are booked prior to Sept. 30th for Nov 1st thru Dec. 14th . On Sept. 5th I booked 8 nights beginning Nov.7th. I called the hotel DIRECT and spoke to Antonio, the reservation clerk. I made it clear that... more

We stayed at this hotel as a budget option in town before taking occupancy of a condo. The reviews seemed promising and so we booked the hotel. The location was great, the sheets were clean and the price was cheap, that is as far as I will go to promote staying at the Emperador. The room was tiny, there was... more

Just returned from 6 horrible days at the Emperador Suites. Staff inept and rude. Claudia, front desk, couldn't have been more nasty. Sergio, someone claiming to be the hotel manager, was completely incompetant. No one spoke English!! Especially when you wanted something. Hotel generally filthy. Looks nothing like website. Pool, out of service. Jacuzzi, never cleaned but amazingly people went... more

Why we booked this hotel, bearing in mind the comments on this website, is one of those mysteries which will never be fathom. But we did, much to our regret. Perhaps it was the positive recommendation in the Lonely Planet Guide. I intend writing to them. The room we were allocated was small and dingy so we requested an upgrade... more