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Best Western Pierre

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 85 reviews
85 Reviews
5.0 of 5 stars
28
4.0 of 5 stars
20
3.0 of 5 stars
11
2.0 of 5 stars
19
1.0 of 5 stars
7
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#15 of 38 hotels in San Juan
Description:
The Best Western Hotel Pierre offers the highest standard of personalized service and comfort for the corporate and leisure traveler. Centrally... The Best Western Hotel Pierre offers the highest standard of personalized service and comfort for the corporate and leisure traveler. Centrally located, the hotel is within walking distance to the beach, as well as in close proximity to the city's financial district, Convention Center, lively nightlife, casinos, shopping, the new Museo de Arte de Puerto Rico, the Luis A. Ferre Performing Arts Center, and easily accessible from the Luis Munoz Marin International Airport. more » « less
  • Address
    105 Calle de Diego
    San Juan 00925-3313
    Puerto Rico
Check Rates: $179 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 84 traveler reviews
  • What to Expect:
    • 3.5 based on 57 reviews Rooms
    • 4 based on 56 reviews Service
    • 3.5 based on 56 reviews Value
    • 3.5 based on 57 reviews Cleanliness
    • 4 based on 16 reviews Pool
  • Recommended For:
    • 50% based on 65 reviews Older travelers
    • 40% based on 65 reviews Families with young children
    • 40% based on 65 reviews Families with teenagers
    • 40% based on 65 reviews Young singles
    • 20% based on 65 reviews An amazing honeymoon

Reviews of Best Western Pierre

( 11-20 of 85 )
4 of 5 stars
Bath, OH
Feb 22, 2008

I was pleasantly surprised by the accomodations at the BW Pierre. From reading the reviews, it sounded like the rooms would be shabby. However, our room looked like it had just been renovated. The furnishings were quite nice. It is in a good location - a short walk to Condado & the ocean. The staff was excellent. They suggested we... more

4 of 5 stars
Saint Petersburg
Feb 20, 2008

Very nice people. Nice hotel and accomdations. Great small pool area. Small gym needs new equipment. Wonderful location. Close to beach and shopping. more

2 of 5 stars
Chicago
Feb 18, 2008

We stayed at the Best Western in mid-February 2008. The hotel was nice everywhere but our room. The lobby, bar, and pool looked nice but our "pent-house" hotel room was not. It was extremely small and needed a lot of work. I would not recommend this hotel. more

Management response from
hotelpierre, Assistant GM

Dear Tripadvisor User, I feel regretful that we were not able to satisfy you with your room during your past stay with us. We have indeed made various changes to our property to enhance our product. We have our Garden Wing with new remodeled rooms and are looking into some changes in the tower as well in the near future....

5 of 5 stars
Colorado
Jan 24, 2008

The Hotel Pierre was a great stay for someone on a budget (as we were). The lobby was nicely redecorated (according to other reviews), and although the room was small and needed some updating, it was nicer than a Motel 6 in the states. The staff were all fantastic - very helpful, spoke great English, and were ready to help... more

2 of 5 stars
Tampico, Mexico
Jan 7, 2008

Stay here one night (2 double rooms) last Dec 31st.. The hotel is being renovated. The beds are good, the carpets were stained, the bathroom was clean, the furnitures were very old, the elevators need to be changed, but the staff was incredibly friendly. Did not eat at the restaurant, but saw many people enjoying the buffet. Valet parking was... more

Management response from
Yodil-M-Caban, General Manager

Saludos Tripadvisor User, I am happy to read that you are planning to return to our hotel. For your next visit please send me a note to ycaban@hotelpierresanjuan.com so, I can personally follow up with your reservation and have the opportunity to meet and greet you upon your arrival. Looking forward to being of service to you in the future,...

2 of 5 stars
British Columbia
Dec 10, 2007

Thinking this would be the usual standard of a Best Western hotel, I was disappointed. While the beds were very comfortable, the overall look of the room was shabby. The pool was okay, but the water was not clean, and the pool deck was littered with cigarette butts. The continental breakfast did not provide great selection however it was nice... more

Management response from
Yodil-M-Caban, General Manager

Dear TripAdvisor User, I am saddened to read that our restaurant did not meet your expectations. Please contact me at ycaban@hotelpierresanjuan.com, I would like to have the opportunity to make it up to you. We have just finished some major improvements to our facilities and I would like to invite you back to enjoy them. With in a few months...

3 of 5 stars
Vancouver, BC
Nov 20, 2007
1/1 found this review helpful

I stayed with four couples at the Pierre for two days after a cruise. The hotel is basic, but fairly nice. The rooms are decked out in horrific oranges and tans, a bit of fake bamboo - you've seen the look before. They are spacious, and clean though. We didn't try the restaurant - it was very expensive - $25... more

2 of 5 stars
Washington, DC
Aug 1, 2007
2/3 found this review helpful

First off let me say that San Juan is beautiful and Puerto Rico is by far the easiest island to travel on. That being said, we stayed at the Best Western Pierre because our original hotel, the Acacia Seaside Inn, told us they did not have a double room available for us so we had to find somewhere else to... more

Management response from
Yodil-M-Caban, General Manager

Saludos TripAdvisor User, Puerto Rico is a great island to explore and has a lot to offer. Depending on how adventures you want your stay to be, there are many features of the island that you can enjoy by just renting a car and taking a map. On some occasion we do recommend to take a guide tour just because...

5 of 5 stars
San Juan
Aug 1, 2007
3/4 found this review helpful

If you want a great budget hotel, this is it. Best value available in San Juan. This hotel has a very modern lobby with free Wi-Fi internet. Not even the 4 star hotels down the street have this amenity. The staff is good and they offer all that you would need for business or pleasure with a great price. I... more

4 of 5 stars
Washington, DC
Jul 31, 2007
6/6 found this review helpful

The Best Western Pierre was a great choice! I have to admit, I was a little leery after reading some of the negative reviews but to my surprise almost all were exaggerated. I will simply run through a list of positives and negatives: Positives: -Located 3 blocks from a beach -Located 1 block from a local authentic restaurant (Bebo's cafe)... more

Reviews of Best Western Pierre

( 11-20 of 85 )
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Best Western Pierre Also Known As

Address: 105 Calle de Diego, San Juan 00925-3313, Puerto Rico