Location of hotel perfect. Evidence of poor upkeep. Keys did not workproperly. Washcloths not available until late pm. Few staff members were courteous and welcoming. Check-in staff were friendly. Staff in restaurants were rather cold....just doing a job. Chairs on the beach were broken. Beverages provided in small cups.....frequent returns for refill especially for water which is important in keeping... more

This was our fifth trip to Jamaica, but first time in Negril. I am so glad that we stayed at Riu Negril. First, check-in was quick. We had rooms in bldg 2, but because we were traveling with a single person they changed our rooms to bldg 3 so we all could be together. It is a long walk but... more